Refund policy

Refund Policy – Spanner.Store

At Spanner.Store, we take pride in the quality of our products and aim to ensure every customer is satisfied with their purchase.

Returns & Refunds:
We do not accept returns or offer refunds unless the item arrives faulty, incorrect or damaged.

If your product is defective on arrival, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and photos if possible. We’ll review your case and work with you to resolve it — whether that means a replacement or a refund.

Failure to pay Customs:

If an order is returned due to unpaid customs fees, shipping costs are non-refundable.

Email: Support@Spanner.Store

Important Notes:

  • Items must be unused and in original packaging if a return is approved.

  • We do not offer refunds for change of mind or general wear and tear.

If you have any concerns, please get in touch — we’re here to help.

Thank you for supporting Spanner.Store!